Return Policy

Last Updated: July 16, 2026

At Nestwick, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging with all tags and accessories included.
  • Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Personalized or custom-made products
  • Final sale or clearance items
  • Products that have been used, damaged after delivery, or are not in their original condition

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.

How to Start a Return

To request a return:

  1. Email our customer support team at [your email address].
  2. Include your order number and the reason for your return.
  3. If your return is approved, we'll provide instructions for returning your item.

Please do not send items back without first contacting us.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We replace items only if they are defective, damaged, or you received the wrong product. If you need an exchange, please contact us using the details above.

Return Shipping

  • If the return is due to a damaged, defective, or incorrect item, Nestwick will cover the return shipping costs.
  • For all other returns, the customer is responsible for return shipping costs unless otherwise stated.

Contact Us

If you have any questions about our Returns & Refund Policy, please contact us at:

Email: [your email address]
Website: www.nestwick.com